agsdix-fas fa-phone

(888) 524-9380

info@healthybos.com

Click Here To Apply!

agsdix-fas fa-phone

(888) 524-9380

info@healthybos.com

Click Here To Apply!

Back office

Support Solutions

Contact Center Services

Inbound and Outbound Engagement and Follow up

agsdix-smt2-local-phone

Physician

agsdix-smt2-phone

Initial physician call

agsdix-smt2-phone

Doctor Phone and Fax Research

agsdix-smt2-phone

Follow up documentation physician call

agsdix-smt2-phone

Rework calls

agsdix-smt2-phone

Marketing Product engagement calls

agsdix-smt2-phone

Patient Calls

agsdix-smt2-phone

Intake

agsdix-smt2-phone

Patient Appointment

agsdix-smt2-phone

Updating Physician Information

agsdix-smt2-phone

General Physician Denial

agsdix-smt2-phone

No Physician Response

agsdix-smt2-phone

Patient Solutions – Product/Status Inquires

Edocument/Faxing

Z

Initial prescription / DWO / CMN request

Z
Rework requests
Z
Medical records requests
Z
Letter of Medical Necessity
Z
Customized requests based on program needs

CONTROL

Z

Faxes are automated and specific to need. Agents are not creating specific messages, so the message is controlled as well as the contact frequency.

Z

Doctors Information can be locked down by client so that records that go to local offices, need to use specific fax or phone numbers, be emailed, use a different frequency or quantity of contacts than the primary campaign can be controlled.

Z

Where doctor specific information is not required, faxes are tracked and fax numbers are confirmed automatically if we get a signed order returned from a fax. They then become primary fax numbers.

Z

If fax numbers fail more than four times with 1 or 0 successful faxes, they go to fax research specialists for updates.

Z

Calls are directed to campaigns and grouped by who the agent is calling and the need.

Our calls are efficient and effective! The system automatically sends the record to the correct calling campaign to drive calls to doctors, patients or insurance companies. Both the communication frequency and fax materials or scripting are completely customized to your needs.

medical supplier
medical supplier

FAXES

Z

Initial prescription / DWO / CMN request

Z

Rework requests

Z

Medical records requests

Z

Letter of Medical Necessity

Z

Customized requests based on program needs

CONTROL

Z

Faxes are automated and specific to need. Agents are not creating specific messages, so the message is controlled as well as the contact frequency.

Z

Doctors Information can be locked down by client so that records that go to local offices, need to use specific fax or phone numbers, be emailed, use a different frequency or quantity of contacts than the primary campaign can be controlled.

Z

Where doctor specific information is not required, faxes are tracked and fax numbers are confirmed automatically if we get a signed order returned from a fax. They then become primary fax numbers.

Z

If fax numbers fail more than four times with 1 or 0 successful faxes, they go to fax research specialists for updates.

Z

Calls are directed to campaigns and grouped by who the agent is calling and the need.

Our calls are efficient and effective! The system automatically sends the record to the correct calling campaign to drive calls to doctors, patients or insurance companies. Both the communication frequency and fax materials or scripting are completely customized to your needs.