Full Service Back Office Support, E-DOCUMENT SERVICES and Outreach Solutions
We work all aspects of patient and physician contact support, outreach and document collections. Our edocument services and proprietary software offers insight into the status of each record and yield efficiencies from automation. Our system assigns staff expertise based on the record needs and specific workflows like physician calls, patient calls and documentation follow up to yield outcomes!
Full Service Back Office Support and Outreach Solutions
We work all aspects of patient and physician contact support, outreach and document collections.
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Full-Service Back Office Solution
Document retrieval: prescriptions / CMNs / DWOs, medical records, testing, letters of medical necessity
- Faxing and calling offices to request documentation
- Review and rework if not compliant prescriptions, medical notes or testing
- Patient follow up for denials, appointments and incorrect physician
- Validation and research on physician contact information
Insurance Verification
- Eligibility and Full Benefit Review
- Automated Capture and Review in Proprietary System
Prior Authorizations
Data Entry into client systems
AR Posting
Denial Review and Follow up
We are versatile across all major ordering and billing systems
we Specialize in Healthcare
Physician Outreach
We have experience with outreach to physicians in a number of platforms including faxing, signature, edocument services. We have team members who specialize in calling physician offices to ensure they understand the documentation needs based on the patient’s insurance requirements.
We work with a variety of healthcare products and services
Patient Outreach
Reorder/Refill, Customer Service, Physician Denial Resolution
Insurance Company Outreach
We have experience working with insurance companies, Medicare and Medicaid. We understand how to maximize cost / benefit and maximizing production results with the various types of outreach required to communicate with insurance companies.
we Specialize in Healthcare
Physician Outreach
We have experience with outreach to physicians in a number of platforms including faxing, signature, edocument services. We have team members who specialize in calling physician offices to ensure they understand the documentation needs based on the patient’s insurance requirements.
We work with a variety of healthcare products and services
Patient Outreach
Reorder/Refill, Customer Service, Physician Denial Resolution
Insurance Company Outreach
We have experience working with insurance companies, Medicare and Medicaid. We understand how to maximize cost / benefit and maximizing production results with the various types of outreach required to communicate with insurance companies.
Revenue Cycle Management
Post Billing Services
Cash Posting, A/R Follow Up, Denial Management
Sales / Patient Outreach
Initial Patient Intake, Refill Reorder, Post Sale Customer Care, Collections
Product & Company Marketing
- Physician outreach to discuss product, company offerings
- Clinical trials
- Remote Sales Representative – Establish relationships in large physician offices to promote products and capture documentation and other needs to distribute and bill products.
Proprietary System
Automated system that takes the decision out of the agents hands and determines what the next action is on the record to maximize efficiency in completing back office objectives.